Contact Us
Get in Touch - We're Here to Help
Have a question about a tool, need technical support, or want to place an order? Reach out any way you like.
How Can We Help?
Other Ways to Reach Us
Call a Tool Expert
Perfect for urgent questions, technical support, and immediate ordering.
Send Us an Email
Ideal for detailed inquiries, warranty claims, and non-urgent messages.
Response Hours
Monday - Friday: 9:00 AM - 5:00 PM
We strive to respond to all inquiries within one business day.
Quick Answers (Frequently Asked Questions)
What are your shipping options and rates? +
We ship across Canada via Canada Post and FedEx. Shipping rates are calculated at checkout based on the size, weight, and destination of your order. You will see the exact cost on the cart page before you complete your purchase.
How does the warranty process work? +
Toolstorm stands behind the products we sell. Most items include a manufacturer's warranty. Please have your receipt and order number ready and email us describing the issue. Our tool experts will guide you through the process.
What is your return policy? +
We offer returns within 30 days of purchase for most new, unopened items with the original receipt. For health and safety reasons, items like blades, bits, and other consumables may not be returnable. Please see our full Return Policy page for complete details.
Do you offer technical advice on using the tools? +
Absolutely! This is what we specialize in. Feel free to call us for immediate technical advice or project planning help. We love talking tools and are happy to share our expertise.